The Service Provider guarantees that the server network where your dedicated server is located will be up and running at least 99.9% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas where the Service Provider has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of the Service Provider. The Service Provider may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.
The Service Provider guarantees 99.9% network uptime and server stability for the server network where your dedicated server is located. This, however, does not refer to problems stemming from:
网络中断或意外停机 是由于硬件、软件、网络连接或数据中心问题导致的任何计划外或意外的网络可用性中断，在此期间会出现 100% 数据包丢失。
预定停机时间 是指为了网络软件/硬件升级或更换任何网络设备以便为客户提供更好的服务而安排的任何服务中断。预定停机时间发生在预先通知的停机时间内，并通过电子邮件发送尽可能多的警告或至少提前 24 小时在我们的新闻部分发布。
The Service Provider guarantees 24/7 support available 365 days per year, for all the pre-installed software on your dedicated server. Support is available via email and the Dedicated Plan Manager integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened.